7 Strategies for Great Customer Service
Word of Mouth Marketing
- Customers come to you
- They are pre-sold
- They tend to be loyal
- They stick around longer
Elements of Great Customer Service
Operate With Integrity At All Times
Don’t cut corners on integrity issues, even if you think everyone else is doing it. Act like you are being watched at all times. Hire employees with integrity and make sure they understand it is an overriding company philosophy.
Know Your Customer
By knowing your customer and understanding their business, the odds are good that you will uncover the things that are truly important to them.
Listen To You Customer
Resist the urge to jump in with a sales pitch or solution until you have had the chance to truly listen to your customer.
If You Mess Up, Fess Up
Never blame someone else for your mistake or make excuses when you do not perform up to expectations. Accept the blame and fix the problem promptly.
Under-Promise, Over-Deliver
Always give something a little extra – go above and beyond to exceed your customer’s expectations.
Keep Your Word
As hard as it can be sometimes, you must always deliver on what you promised, even if it means that a deal may not be profitable. If you say you are going to be there at a certain time, make sure you are.
Find Ways to Add Value to Your Products and Services
Competitive advantages don’t last long. You need to find ways to add value to your offerings to stay ahead of the competition. Never rest on your laurels!
Copyright @ April 2009 Written by: Joy Klepac, Author, Speaker and Business Consultant www.joyklepac.com 916-746-7878
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